Practice Policy for online appointment bookings

Please read the following policy below and download the attached agreement regarding the booking of appointments over the internet. Please keep this policy for your own reference.

A document containing your PIN and log-on details will be provided to you as soon as the practice receives your signed consent form. Please keep this document safe, as it contains your personal information.

Please ensure you select Jersey from the drop-down menu and not the United Kingdom.

You will be able to:

• Find available doctor appointment slots 
• Book routine appointments. Appointments may be booked up to a maximum of 21 days ahead 
• View appointments you have already booked
• Cancel appointments
• Book a Dermatology Consultation with Our Specialist Dermatologist Nurse.

PLEASE BE AWARE THAT IF THE APPOINTMENT IS FOR A SPECIALISED SERVICE, i.e., EAR SYRINGING, JOINT INJECTIONS, CRYOTHERAPY, HOLIDAY VACCINES

NOT ALL DOCTORS OFFER THESE SERVICES AND THEREFORE IT WOULD BE WISE TO CALL THE SURGERY DIRECTLY TO ARRANGE THE APPOINTMENT. 

Please ensure that you book your appointments appropriately. If you are unsure as to whether it is appropriate for you to see a doctor, contact us by telephone.

Whilst we will do what we can for you to see the doctor of your choice, this may not always be possible due to unforeseen circumstances, for instance, if the doctor is on sick leave or annual leave.

If you are unable to attend your appointment, please let us know as early as possible. You may cancel it online or telephone us. This will allow us to offer the appointment to another patient.

We will be monitoring missed appointments on a regular basis. If you miss an appointment more than three appointments in one year, we will remove the facility for you to use online booking, but you will still be able to book appointments with our receptionists.

We are sure you will find this service useful. However, we will revoke your access to it if you abuse the service. For your access to be reinstated, you must liaise with our reception team.

Examples of what we would consider inappropriate use are:

• Booking appointments online and not attending your appointment more than three times a year.
• Booking appointments for other family members using your name.
• Consistently booking inappropriate appointments with the doctor.

Unfortunately, the system is not flexible enough to allow you to book appointments for family members.

Under 16s: Online booking is only available to patients aged 16 and over.

Please provide photographic identification to the reception when you hand in this agreement form to the receptionist alternatively you may forward these documents by email return to: indigomedical@indigo.gpnet.je

When downloading the app, you will be asked to install an Authentication code, for instructions on how to do this please go to the Patient Access site  - Authentication code

Thank you